Terms and conditions
Last updated: November 2026
These terms apply when you use this website or ask SomBookings AU (ABN 14 320 609 492) to arrange travel for you.
Our role
We act as a travel agent. The airlines, hotels, cruise lines, insurers and other suppliers provide the travel services, and their own terms and conditions apply to your booking, including rules on changes, cancellations and refunds.
Quotes and prices
A quote is not a booking. Fares and availability can change until payment is received and tickets or confirmations are issued. Our quotes show the total price including our service fee.
Payment
Bookings are confirmed only after payment is received. Where you pay by card, the charge may appear from the airline or supplier, from SomBookings AU, or both.
Changes, cancellations and refunds
Changes and cancellations are subject to the supplier's fare rules and fees, plus any service fee we tell you about beforehand. Refunds are paid after we receive them from the supplier.
Travel documents, visas and health
You are responsible for holding a valid passport, visas and any required health documents. We can help with visa applications for overseas countries, but the decision is made by the relevant government and we cannot guarantee approval. We do not give advice on Australian visas.
Travel insurance
We strongly recommend travel insurance. Insurance is provided by the insurer, and its policy wording sets out what is covered.
Medical travel
For medical travel we arrange travel and pass on quotes from clinics. We do not give medical advice and are not responsible for treatment or its results.
Your consumer rights
Nothing in these terms limits your rights under the Australian Consumer Law.