Privacy policy

Last updated: November 2026

SomBookings AU (ABN 14 320 609 492), Greenvale, Melbourne, Victoria, respects your privacy. This policy explains what personal information we collect and how we use it.

What we collect

When you ask for a quote, contact us or book with us, we collect the details you give us: your name, email, phone number, travel dates and destinations, and the names and details of travellers. For a booking we may also need passport details, dates of birth, special requests (such as meals or mobility assistance) and payment details.

How we use it

We use your information to prepare quotes, make and manage bookings, help with visa applications and insurance, contact you about your trip, and meet our legal obligations. We do not sell your information.

Who we share it with

To arrange your travel we pass the necessary details to the companies that provide it: airlines, ticketing partners and reservation systems, hotels, cruise and tour operators, transfer companies, insurers, visa processing services, and clinics you ask us to contact. Some of these are located outside Australia. Our website forms are processed by our hosting provider, Netlify.

Keeping it safe

We take reasonable steps to protect your information and keep it only as long as we need it for the purposes above or as the law requires.

Your choices

You can ask to see, correct or delete the personal information we hold about you by emailing director@sombookings.com. If you are not satisfied with our response you can contact the Office of the Australian Information Commissioner.

Changes

We may update this policy. The current version is always on this page.